Free Worldwide Shipping On All Orders

FAQ's

WHERE CAN I BUY THE ShineBelle Color Changing 99% Aloe Vera Lipstick?

  • Right here, of course.

 

WHICH PAYMENT METHODS ARE ACCEPTED?

  • ShineBelle has many payment providers, including AMEX, VISA, MasterCard, PayPal. You can see more at the checkout.

 

DO YOU SHIP WORLDWIDE?

  • Yes

 

HOW LONG DOES SHIPPING TAKE?

 

Due to the ongoing impacts of COVID-19 and an increase in our orders, it may take a bit longer than usual for your order to be delivered. Once your order has shipped you will receive an email with your tracking code, please follow your tracking information for the most recent updates on your order! 

 

WHERE IS THE PRODUCT SHIPPED FROM?

  • We have two warehouses to offer Worldwide Free Shipping. These are located in the US and China.

 

HOW DO I CHECK THE STATUS OF MY ORDER?

  • Check your inbox for a shipping confirmation email/or text message (important: also your email SPAM folder) - this includes a link to track your order. Still can’t find it? Contact support@shinebelle.com with your name, address and order number. We'll do our best to provide more information about your order.

 

DO YOU ACCEPT RETURNS?

  • Yes! For more detailed policy please check our Refunds & Returns page.

 

WHAT IF I ENTERED THE WRONG SHIPPING ADDRESS?

  • If you entered the wrong information, please contact us as soon as possible. We'll do our best to change it for you, but we can't guarantee anything in this case. As long as we have not shipped your order.

 

WHEN WILL MY ORDER SHIP?

  • We know you want your order ASAP. We ship within 24 - 48 hours of your order being placed.

 

NEED MORE HELP? CONTACT US

 

I EMAILED THE SUPPORT TEAM, WHEN SHOULD I EXPECT A RESPONSE?

  • We give our best to answer within 24 and 48 hours.
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